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    BETTER NIMBLE LEAD A BETTER WAY OF LIFE IN CHINA

    LIFE SERVICE

    2018 Top 31 Property Service Enterprise in Comprehensive Strength.
    2017 China Leading Brand Enterprise in Specialized Operation of Property Service.
    China Leading Enterprise in Characteristic Property Service - Star Service .
    China Leading Enterprise in Service Quality among Top 100 Property Service Companies.

    NIMBLE LIFE SERVICE GROUP

    Consists of seven subsidiaries that cover a wide range of property services including property management, community 020 operation, smart community, university for the elderly and customized tour.By virtue of "internet +" gene and considering property as the carrier, Nimble deepens service needs of customers in different scenarios, comprehensively upgrades the smart community service and builds smart community 020 big data platform to realize the integrative development of  "customer-platform-life-service" and create intelligent property ecosystem. At present,the property management area has reached 16.7774 million square meters. (As at the end of January 2019)

    CREATE AN INTELLIGENT PROPERTY ECOSYSTEM
     REALIZE THE INTEGRATIVE DEVELOPMENT OF
     【CUSTOMER—PLATFORM—LIFE—SERVICE】

    NIMBLE LIFE SERVICE PHILOSOPHYCHERISH COMMUNITIES, CARE ABOUT HOMES

    Nimble Life Service Group is a leading enterprise in property service with Chinese Characteristics that provides customers with Golden Lily Service, Tulip Service and Sunflower Service, on the basis of customer needs and real estate positioning. In the future Nimble Life Service Group shall extend to the fields of commerce, O2O, tourism, education and finance, in addition to providing customers with daily property service, to ensure each field involved meets the needs of customers today and in the future.

    SAFEGUARD NIMBLE FAMILY
    AT 7*24HR

    MEET CUSTOMER REQUIREMENT
    IN ALL ASPECTS

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    HARMONIOUS AND HAPPY COMMUNITY SERVICE

    • CUSTOMER
      SERVICE
    • SECURITY
    • CLEANING & PLANTING
    • ENGINEERING & MAINTENANCE
    • CUSTOMER SERVICE

      Complaint and request: Respond in 20 minutes with dedicated staff to follow-up and process, Followed by a return visit within 24 hours

      Interaction: The owners' meeting is held quarterly to collect opinions;
      The manager reception day for owners is held once a month to listen to the complaints and requests;
      The morning farewell and evening reception activities are launched every day to increase customer contact.

      Culture:  At least one themed community cultural event is held every month;
      At least one convenience activity is held every week;
      The comprehensive cleaning activity themed "I love my community"is held at least once a week

      Communication channels:  Customer Service Center, 400 Customer Service Hotline, WeChat Group for Owners, Nimble Homes APP, Nimble Property Official Account.

    • SECURITY

      People protection:
      guards at gateways strictly implement 100% verification of identities of visitors;  Continuous armed patrol and inspection for key parts with potential risks, including communal areas, building floors, rooftops and basements

      Goods protection:
      strictly implement the management of goods access and departure control, and release the permitted goods after verification of that listed in the "Goods Pass".

      Traffic order:
      Prohibit disorderly parking of vehicles, smooth and orderly roads and orderly parking of vehicles

      Parking management:
      equipped with signs such as speed limit, weight limit and no noise; vehicle access control management; parking space management

      The three protection exercises:
      of anti-theft, flood control and fire prevention shall be held at least once a year on a regular basis.

    • CLEANING & PLANTING

      Frequency of Class 1 Areas cleaning:
      elevators, floors, lobbies, parking lots, atrium gardens, entrances and exits, etc. are cleaned once a day and are kept on tour.

      Frequency of Class 2 Areas cleaning:
      rooftop cleaning 3 times a week;  rear tall ladder cleaning once a day, regular cleaning, mopping and washing twice a month; garbage removal twice a day.

      Greening maintenance:
      orderly, lined and layered

      Disinfection and pest-killing:
      disinfection and pest-killing once a week in public areas, covering mosquitoes, flies, ants, cockroaches and rats, etc.

    • ENGINEERING & MAINTENANCE

      Equipment inspection

      Daily maintenance of facilities: as per the annual maintenance plan

      On-site repair service

      Household electricity safety inspection

      Equipment open day

      Publicity for safety use of elevator

    SMART COMMUNITY: NIMBLE HOMES APP

    Nimble Homes APP Intro

    Smart Community APP - Nimble Homes has successfully opened up the convenient life brought by emerging technologies for Nimble owners, and promoted the standardization and efficiency improvement of property management service by means of information technology, hence improving the satisfaction of owners and opening up a better life in the community with smart mode.

    Features

    One-click to report: To report via APP online, and to be solved offline.

    One-click to consult: One-click inside home for consultation and connection to the world outside.

    One-click to pay: management fee, utility bill, TV network fee and gas fee, etc.

    One-click to serve: One-click to connect to exclusive butler service.


    Community 020: To pay management fee, utilities fee, TV network fee and gas fee, etc just by one-click.

    Community intelligence

    Intelligent access control system, building intercom system, fingerprint recognition, face recognition, vehicle identification.

    National integrated management and control, remote monitoring, drone patrol.

    • COMMUNITY O20

    • ONE-CLICK
      FOR SERVICE

    • ONE-CLICK
      FOR REPORTING

    • ONE-CLICK
      FOR ENQUIRY

    • ONE-CLICK
      FOR PAYMENT

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